Dismal service lately from The Courier Guy

The Courier Guy used to be a pretty good courier company, but for the last few months their service has been diabolical. Twice in the last 2 weeks they have failed to collect a parcel which should have been delivered the same day.

How's this for an excuse - Reason: "Its not mine is for Isaac " Can you believe a company would actually allow a mail to go out to a client with that ******* given as the reason?

Then when I mail their support, they respond with "it is a system error that allocates the wrong driver ... it should be re-allocated and the parcel should still be collected today"

Seriously?? I opt for "Same-day delivery" because the parcel needs to be delivered THE SAME DAY!!!

I have also had half of a shipment, addressed to a Fourways address, go missing (the other half was delivered to the client). The missing part of the shipment was eventually located about a week later ... in Barberton! Both parts of the shipment were damaged. No apology or explanation.

After years of using The Courier Guy, I am now looking for another supplier.