Dishonest PUDO Practice

*** Pudo is is dishonest company and should be ashamed. On 3 July I booked a Pudo box, only to realise minutes later that my sister in law to whom I addressed the parcel was on holiday and would only be back days after the Pudo has expired. Within minutes I requested for a cancellation. I was referred by a person called Reece Schoeman to send an email. I subsequently did, explaining that I would like to cancel the box as I will resend the parcel in a few days - which I actually did. Reese's response: "Your credit request has been approved, please take note that a credit does take 1-5 business days to be processed. Once processed the funds will return to your PUDO wallet." The box was cancelled and I did not use the service. This morning I received a message: " I have requested credit for your query but unfortunately because you are not a first time Pudo user we cannot credit this account ." I find this practice DISHONEST. If Pudo let me know that it could not be cancelled, I would have tried to make a plan, finding someone who could have collected. Management of PUDO - shame on you.