Dishonest and *****ing from their clients through falsifying information

I have had two shipments from two completely different locations get picked up and after collection The Courier Guy thought it good to apply false measurements to BOTH shipments for a higher waybill price.

Furthermore they never bother to let me know the same however I did notice a price change when checking shipments online - I emailed and was brushed under the carpet. I asked for the shipments to be re-measured at the next depot but this too was ignored and they delivered without any rectification. When the driver arrived we measured on the spot and he confirmed all measurements.

I then emailed Mikail (branch manager), Liesel Lackay (PA to branch manager) and a series of ops managers (Clive, Bresler, Auburn, Julian, Kimberlee and Clive) and until now, every single one of them have ignored my email and refuse to assist.

Your company culture stinks and you area *****ing from your clients through this *****ulent activity. You are falisfying information to generate a bigger income. Why are you being so dishonest???