Disgusting service

Nonhlanhla Gwebu: On the 22nd of December 2020, a parcel was dropped off at the courier guy Boksburg . I had already sealed the bag with a printed waybill. My client then received the parcel on the 24th of December 2020 to her surprise the parcel was empty and the goods were missing. I then went to the courier guy advising them of same they then advised me that they had not tampered with the parcel however the parcel now had a sticker that read “redirect” upon informing them of same they advised that all their parcels have that sticker which is evidently incorrect as my client has received parcels from me previously which had no “redirect” sticker. Furthermore upon investigation the plastic had been opened and later tried to be closed with a the courier guy sellotape. The waybill usually has my name printed already as I have an account with them and the name is already printed together with all my other details but on this particular package my name was typed out incorrectly and also the package is said to have come from shop k90 which is not my address. To say I am utterly shocked and disgusted with this service I have received would be an understatement. The courier guy has not only ****** from me but they have jeopardised my name and relationship with my client. I want my products to be replaced and or paid for. Waybill no: Tcg***2