disgusting service

AFTER USING LOCKER TO LOCKER OPTION THE CUSTOMER FAILED TO GET A VERIFICATION PIN,MY LOGIN STILL SHOWES PARCEL IN TRANSIT,after phoning and being given a pin,the locker doesnt open after customer drove to collect,,the courier guy has constant issues wich does not get better but only worse and i have a customer tellimg me how i have ****med them and **** that parcel was sent