Disgusting service

Unprofessional service. My parcel was not placed in a Courier Guy envelope and was delivered in tatters (torn bubblewrap) as I was told that it would be placed in an envelope. I wrapped it in bubble wrap just in case but this didn't help in any way. It arrived damaged like someone rested their knee on the box. I now have an unhappy, furious customer who is not happy with the way he received his parcel. This disgusting service gave my business a poor rating. They refuse to take responsibility as they are not liable for wrapping. Cheaper is not always better. I will never use them again.