Disgusting service

Worst service ever. I will never ever trust the Courier Guy with my parcel ever. I sent an email for them to pick my parcel from GERMISTON on a Thursday. The parcel was never picked up. I re ceived an email on Friday informing me that I booked my parcel late. I called to hear when can I receive my parcel. They assured me that I will get it on Saturday. I sent a driver and they told him that my parcel is in Cape Town and I must pay R2500 in order for me to get my parcel. I refused to pay. They called me after a week to say my parcel has arrived, they gave me a wrong parcel, a box with a piece of cable in it. I gave it back to them and demanded my parcel. My parcel was only picked up after almost 2 weeks. No apologies, no empathy, from a rude so called manager by the name of Jonny.