Disgusting service

Absolutely disgusted in the service If I track my parcel it says it was initiated before I even booked it and the tracking shows its going somewhere completely different and when I contacted them they told me it has been collected and its on its way but the person it's coming from still has it with them they promised to get hold of the driver and a manager would call me back but still nothing and then they don't even have an after hours contact so I can try and get this issue sorted

THANK YOU THE COURIER GUY FOR LOSING ME A MAJOR MONTHLY CONTRACT AND COSTING ME THOUSANDS IN LOSSES

I hope someone from courier guy actually reads this and contacts me my no is ***