Disgusting Service!

I delivered a parcel to the Pudo lockers in Dullstroom on Tuesday just after 12. Yesterday I needed to send another parcel and when I checked the history of my account I noticed that the Tuesday parcel had not been collected. When I went to deposit the 2nd parcel I realised that the lockers were not working. I sent an email and received a reply this morning from Cathy to say they were back online. I have made 4 trips to the locker today (Thursday) and the lockers are totally offline. I don't know how many calls I have made to Cathy. Every time I was told that they are back online and they weren't (was she spinning me a yarn)? I am sure the box was struck by lightning on Tuesday night. What really puzzles me is that none of the drivers that are supposed to deliver and collect from the box have reported this issue and I am about to lose two clients that I have had for many years. This is absolutely shocking service!!