Disgusting behaviour and incompetence

Absolutely unhelpful and *********** to boot. Book a collection with special instructions which no one reads however payment has been done. Sends out a vehicle which cannot collect as it doesn't have space. Then sends out a second vehicle which refused to collect because the packing requirements aren't met. The hilarious thing is packing was described at the time of booking and payment however the operations manager blames the poor driver for not reading the special instructions. They refuse to do the collection and refuse to refund us even though they acknowledge the drop in communication was their side. Oh, and to add insult to injury the packaging they are requesting they have no idea how to obtain but they want you to have it. This company is beyond ridiculous. Call Johannesburg to try and find out who the Durban operations or branch manager is, and the reception refuses to assist. She puts you on hold until the calls drops to avoid you.