Disgusting and *********** courier service and admin customer service

Parcels are torn with delivery, locker sizes aren't the same as on the app, refund of locker fee has been outstanding for 18 days and still not resolved. The pudo admin lady Lisa van Wyk is rude and has no care to resolve matters sooner rather than later. On first enquiry I was told by customer service that it takes 2 to 3 days. Wrote an email, and was then advised that it will take 5 to 10 days for the fee to show as a credit in my app account. Wrote another email on day 13, after requesting the money to be transferred to my bank account. Wrote again another email on day 18, and was met with a bad attitude. Requesting to speak to a manager or head of the department, was completely ignored. Today, day 18, no joy. No money refund, no contact names of senior management. The customer service is horrible, and I would never recommend anyone to use The Courier Guy. Shameful how they don't care.