DISAPPOINTMENT WITH THE COURIER GUY SERVICE

Good day, I am very disappointed with the service that I received from your company. On the advice of a friend, I made use of the Courier Guy Hennopspark to send a small box to your hub in Potchefstroom. My friend has sent over 20 similar gift boxes over the last two months from this same office. Every time, she paid R100 and the delivery arrived the following morning using overnight. On Monday, 4 July, I went to the Hennopspark office at 13h00. I requested overnight to Potchefstroom and they charged me R190. The assistant did mention that the package might not arrive the following morning, but she assured me that they will contact me if they cannot get hold of the person that should pick up the package from the Hub in Potchefstroom. By Thursday morning, my contact has not heard anything from The Courier Guy. I checked on the website, but it was not updated. Only said that the package has been picked up at Hennopspark. I phoned the contact number on your website and was told that the package has been in Potchefstroom for 3 days. They put me through to Potchefstroom and the guy confirmed that it was there. On quiring why they haven't contacted my brother-in-law, they said that they did phone twice and send messages. However, they never contacted me to say that they were struggling to get hold of him. When my brother-in-law went to pick up the package, they informed him that they do not send messages to people anymore, they only phone, which is not in line with what I was told when I phoned. On the package, was also a big, orange label "Redirect". That tells me that the package was sent to the wrong hub. Why not just admit this, and apologize? This gift was sent to a young woman for her birthday after losing her mother to cancer two weeks ago. It is a huge shame that this package could not arrive on time (or even one day after) to make the day better for her.