Disappointing Service - Middelburg branch

“I am unable to reach your Middelburg branch on the phone. I sent a parcel via PUDO last Sunday, Dec 4th I see it arrived in Middelburg Friday, Dec 9th, went out for delivery at 09:02:05 but was "returned to hub" at 20:29:35 the same night?”

It's the recipient's spectacles so it's fairly urgent.” After numerous failed attempts to reach Middelburg Mall by phone (just rings) I sent the above to ***. On Monday, Dec 12th. After numerous to and fro emails I was informed that “the parcel was sent to the locker and returned after it expired, will deliver to your address” Firstly, the recipient did not receive a notification & secondly, does one not have 36 hours to retrieve the parcel from the locker?

The recipient is now away from home until Friday and I’ve been informed that the parcel MUST be collected by Saturday.

I’ve loved using PUDO before but after this experience I don’t think I will again.