Disappointing service

I have used TCG extensively for over 4 years for all my parcels, both business and personal. Their track record has shown that they can handle sensitive parts, computers and much more beyond mere documents. Now, my spouse and I wanted to share very special news to my father and decided to commemorate it with a special bottle of whiskey and handwritten letter. I also explicitly asked the driver to ensure it is marked as "fragile" to which he rep**** in the affirmative - the package was also marked containing liquids.

Two days later I get sent an email from TCG sending me a photo of a broken bottle in the package, with the contents being wet from the whiskey. My heart sank.

No refund will repair the harm this has caused.

After years of trusting you, this is the rude awakening I get?

You lost a loyal supporter.