Disappointed in Pudo service

Very disappointed in Pudo. On 4 June I requested a locker for Pudo Melkbosstrand. I was given a locker number LOCK***6. Went to deposit my box, but the screen was black. I went back a few times on 4 June but was not working (not loadshedding). On 5 June I emailed support to find out what was happening - as despite going to the box a few times it was still blank. They said they will send a technician. On 6 June it was still not working. I asked when the technician would be there and was advised that Melkbosstrand Pudo is no longer active. I asked for my money to be refunded as I had an urgent box which had to be sent - they said it takes 5 days to be refunded. I eventually had to add more money to my account and use another Pudo (Eden on the Bay) to send off my urgent parcel. Despite numerous emails requesting when my money will be paid back - and checking my Pudo account every day - the money has still not been paid back to me. Its not my fault they accepted my booking if Melkbosstrand is now suddenly out of commission. I want my money back asap. Seriously not happy.