Disappointed Customer

Dear Reader, we did a courier collection for Monday, 3rd of November 2025. Unfortunately, when Courier Guy arrived at the pickup location, the driver realized that he needed a bigger truck with an assistant to pick up my Smeg gas stove. The driver schedule the pickup for Tuesday, 4th of November 2025. Everything went well and the gas stove was on the way to Thabazimbi. I did the payment and arrange with Courier Guy to deliver the gas stove to the address as on the booking. The gas stove was not fasten in anyway, like a rope, etc. Arriving at the delivery address, reversing the delivery truck, my family hear the impact noise of the gas stove falling inside the delivery truck, they also saw the broken glass of the oven door. My family instructed the delivery truck of Courier Guy to return the gas stove to the branch. The delivery guys also not fasten again the gas stove, and return to the branch. Courier Guy Thabazimbi and also their head office did not take responsibility of the damage, said it is not part of the terms and conditions, and also not suppose to courier furniture. Please be aware of Courier Guy in future.