Disappointed by The Courier Guy :(

Courier Guy is my go-to for all my deliveries. I use them so often but this recent experience has been utterly disappointing.

I took my parcel to the hub in Cape Town industrial, on 24 December 2022. The staff measured and sealed my parcels off for delivery to Polokwane. Since 31 December 2022, my parcel has been at the Polokwane hub but had not left for the home delivery destination.

On 3 January 2023, after I called in, I was advised that there was a R14 outstanding fee which caused the hold. They advised that it was due to the “dimensions not being the same as when they left”.

I instantly paid the funds over.

I appalled for several reasons. 1. No one tried to contact me (the sender), OR the receiver, to advise on the payment. Had I not called, would my parcel just sit there indefinitely?? 2. How is it possible that a certified courier guy hub “incorrectly measured” my parcel?? 3. After I paid the money over, I called them to release the parcel but they said it takes time for them to allocate the payment. I have forwarded on POP and made an immediate bank payment. My parcel is still not set to be released.

I’m quite disappointed in the poor service received from courier guy. It’s not the standard I am used to and definitely a poor excuse for their incompetence and delays.

Still waiting for it to be released ….