Disappointed and lack of accountability for ****** Parcel

I am extremely disappointed and concerned about the service I received from Pudo Locker. I sent two parcels in one box using their locker service, but when my daughter collected the item, she discovered that the box was broken and one of the parcels was missing.

I visited the kiosk to lodge a complaint and was informed that this was not an isolated incident, which raised concerns about the company's ability to ensure the safety and integrity of customers' shipments. The staff at the kiosk were unable to provide a satisfactory resolution, instead opting to review video footage and take my contact details.

As an online store owner, I am deeply troubled by this experience. The loss of one parcel has compromised the trust I have in Pudo Locker's ability to protect my customers' packages. I am considering alternative courier services that can provide a higher level of security and reliability.

I urge Pudo Locker to take concrete actions to address these issues and ensure that their customers' packages are treated with the care and attention they deserve. Until then, I will be forced to explore other options for my shipping needs.

Rating: (1/5 stars)

Reasons for rating:

Items missing Inadequate response from customer service Lack of accountability for the issue