DIGUSTING SERVICE AND RECKLESS HANDLING OF PACKAGES! THEY BREAK IT!!

Disgusting service. My parcel arrived 9th April 2021 in Durban from JHB. After a week of waiting for them to deliver, using my tracking number to see if there have been updates. I called them and got through to Zanele only then, did they informed my package was broken and they would get back to me end of day 15th April 2021. 16th April 2021 at 15:00pm i called them again, as i received no feedback whatsoever and when i enquired with the sender of my parcel if they were contacted by The Courier Guy and they told me, they were not informed. No help whatsoever from The Courier Guy on 16th April 2021, i kept being sent through agent after agent and ended up being sent to JHB, of which they didnt understand why i am being sent through to them, as my parcel is in DBN. 19th April 2021 called The Courier Guy again and got through to Thandeka who asked me if i had insurance on the products, im sure trying to shift the blame. How can i, as the receiver take out insurance on a parcel i am receiving? Thandela then assured me by 9am 20th April 2021 (today) i would receive a response from them. Its well after 13:00pm and no response on why they broke/damaged my parcel and why i was not informed immediately after they were aware. I am have a business that requires these items. I will never in my life use The Courier Guy or recommend this to anyone, and from now on, when i am receiving parcels i will request the delivery company and if it is The Courier Guy, i would rather decline and pay more for another service provider.