Did you lose your compass?

Not only did they drop off a package at our address (Paarl, Western Cape) that was actually destined for Groblersdal (Limpopo), now I'm met with deafening silence and inertia (entropy?)u). And after phoning and sending whatsapps to The Courier Guy for more than 24h, and speaking to at least 4 different people, I'm nowhere nearer to getting The Courier Guy to collect the erroneosly-delivered package (and just perhaps sending it to its rightful owner). Must I really myself take it to your warehouse, and what guarantee do I have that you will do the honorable thing and send it intact and unspoilt to its rightful owner? HOW HARD CAN IT BE NUMBUTS???