Delivered to wrong address!

The Courier Guy delivered my parcel to the incorrect address. When the "recipient" continuously entered the INCORRECT delivery PIN, they simply re-sent it to the person on their cell phone number! The "recipient" then gladly entered the new pin and received my parcel! Upon receiving an email to state that the parcel had been delivered, I phoned and was put through to 3 different people, none of whom accepted responsibility for their poor service and none of whom apologized for the inconvenience and potential theft of my parcel. I had to go to the person they had delivered it to and ask them to return my parcel. Long story short, the Courier Guy's service was shocking.