Delivered Item Broken

I am deeply dissatisfied with the service I received from The Courier Guy. The package I sent was in perfect condition properly wrapped and clearly labeled as fragile. It was a small, delicate item, and it was obvious that any pressure app**** could cause it to break. However, upon delivery, the item was found to be broken. When I was asked to provide photos of the damage, I did so promptly. To my surprise, I was then told that the parcel was inadequately packaged. This was concerning because I had taken all necessary precautions to ensure it was secure. I even sent a picture showing the packaging I used to prevent damage. Despite my careful packing, it seems the delivery person placed heavy items on top of my package, resulting in the damage. There was no empathy or apology for the situation. Instead, I was directed to the terms and conditions, with a suggestion that I should have bubble-wrapped the item.

Now, I am left with the financial burden of repairing an item that was damaged due to the courier’s carelessness. I understand that fragile items require careful handling, whether bubble-wrapped or not. If heavy pressure is app****, they will break. As a first time customer of The Courier Guy, I was referred to your company with high expectations, as it was recommended for being careful and reliable. This experience has been incredibly disappointing.