deliver damaged chairs

. I am writing to bring to your attention a serious issue I encountered during the delivery of my order from Homestylez Johannesburg.

Recently, a chair was delivered to me in a broken condition. Upon discussing the matter with your delivery driver, I was informed that the chair was received damaged from the Johannesburg branch. Despite this, an attempt was made to deliver the item to me without notifying me of its condition.

This is the third time I have had to send back a damaged chair, and I find this situation unacceptable. I appreciate the professionalism of your driver in disclosing the issue, but I must express concern over the fact that the damaged item was still brought for delivery.

I kindly request that The Courier Guy takes the necessary steps to prevent such incidents in the future, including ensuring that damaged items are flagged and not sent out for delivery.

Thank you for your attention to this matter. I look forward to your prompt response and an assurance that this issue will be addressed.