Declining service delivery.

Very disappointed with the decline in service delivery from the Courier Guy of late.

I’ve had many instances lately where time sensitive deliveries to me are delayed because their drivers dishonestly say that my office is closed and hence they couldn’t deliver - but I’m sitting in my office which is very much open.

I’ve raised this issue with their support team and they clearly don’t care because nothing has been done to remedy the situation.

Yet they brazenly have increased their fees exponentially - why should we pay more if service delivery isn’t a priority.