Damaged parcel with no notification

So I sent this parcel from Cape Town to Kempton park. The recipient never received the collection pin. By the time we realised it was supposed to be collected the recipient had to arrange to collect from the kiosk 20kms away. When she collected she wasnt advised the parcel had been damaged. They had the ordacity to put it in a new flyer not mark the outside so that when collected the recipient could check. A R600 order was ruined who is going to refund this and when and I want the locker credited to my account.