Damaged Parcel - No Accountability

Extreme dissatisfaction with the service we received from The Courier Guy. As a business, we have re**** on your company for collections from our suppliers, expecting the level of care and professionalism you claim to provide. However, our recent experience has been nothing short of appalling.

A parcel containing a laptop screen was collected in perfect condition from our supplier, who provided clear proof that it was securely packaged with all required stickers and bubble wrap for protection. Despite this, when the package arrived at our premises, the box was visibly damaged— crushed right down the middle—resulting in a completely shattered laptop screen. This not only led to financial losses but also caused significant frustration for our client, damaging our reputation in the process.

To make matters worse, The Courier Guy has refused to take responsibility for the blatant mishandling of the package, despite the clear evidence of your company’s gross negligence. This is completely unacceptable. The stark contrast between the service you advertise and the reality of what we experienced is appalling, and we will no longer be using your services moving forward.

Furthermore, we strongly advise others against entrusting their shipments to The Courier Guy if they expect care, accountability, or even basic professionalism. We are deeply disappointed and will ensure that our experience is shared to prevent others from suffering similar consequences