Damaged In Transit

I'm extremely disappointed in the service I have received, usually it's always been outstanding without problems. I recently shipped a laptop from Cape Town to Johannesburg and took out insurance in case something happened to the value of R10 000 and gladly payed the total of R407.35 as I was sure my shipment would be safe. ETA was a few days out. The laptop was bubble wrapped to the point where you couldn't see what was inside for extra safety. When I received my delivery it was damaged, the screen was completely shattered. I contacted the relevant department and they "escalated" the matter for me. Feedback was as follows... "Good day, Kindly be advised that the relevant department has investigated the matter and, unfortunately, found that the parcel was insufficiently packaged. As a result, we regret to inform you that we are unable to process a refund. We sincerely apologize for the inconvenience caused. Kindly refer to the terms and conditions for further information." so in short they are shifting blame as to not take accountability for damages that happened under there watch and refusing to pay out the insurance cover but where happy to take my money and break my things. This is extremely poor business practice from a trusted company. I will NEVER recommend they are used again. They aren't taking responsibility and they aren't even looking at the extra I payed as insurance. They are literally just shifting the blame and washing there hands saying it's not them and walking away after taking the money. They where placed with the charge of my item, they accepted it and treated it like trash, broke it and say it isn't there fault. Disgustingly shocked at this poor response.