Damaged Goods

I am writing to express my dissatisfaction with your services. Recently, I had an unfortunate experience where my goods were jammed into a Pudo locker and subsequently broken upon collection. It appears that there is a lack of care for customers’ belongings during this process.

Could you please provide information on the measures in place to prevent customer goods from being damaged? Additionally, I kindly request that action be taken regarding the driver responsible for depositing my goods into the locker.

For reference, my order waybill is LOCK***3, shipped from Johannesburg to Hartbee****rt.

I eagerly await your response regarding your policy on handling customer goods.