Damaged Fragile Marked Box - Broken Content Delivered

Yesterday, I received a delivery of three boxes marked as fragile. I noticed visible damage on the boxes and raised this with the delivery team. The delivery driver then called Sunel, who suggested taking the boxes back after hearing my concerns. However, I explained that I needed the contents and couldn’t return everything. We agreed that I would take photos of the broken items and send them through to initiate a claim. This solution was satisfactory to me. Later, the delivery team called back, asking to take their own photos. We unpacked the boxes together, documented the damage, and they confirmed that I could proceed with a claim. They also mentioned that the boxes were already damaged when they received them, indicating mishandling before they arrived at my location. There is clear evidence that the boxes were mishandled, resulting in broken items. I am now having difficulty getting the issue addressed. Please let me know how you intend to resolve this, as I cannot bear the costs for damages caused during transit.