Customer service is useless

Customer service is just *********** they dont care, its like they doing us as customers a favour. Which is not the case, they providing a service which the customer/community pays for just to be treated like we dont need you. Booked a service (pudo) made me drive from locker to locker this was monday ( 13th may 2024) used my petrol my time just in the end almost 2 hours later to say, sorry but the network to the lockers is down please drive to the nearing kiosk to drop off the package. With all the cost involved it amounted to way more than what the pudo cost. And when requesting a refund all i get is sorry you need to make a new booking (like they dont even read your request) just giving generic answers. So ill make sure i get my refund and my cost ive given out and they will pay my lawyers fees.