Customer service clearly has no incentive helping customers

Atrocious customer service. Booked a parcel on the app to be collected 10 days into the future, they billed me but cancelled it as "it's too far into the future" (why can I select his option in the app then??) and then still have the audacity to refuse to reimburse the amount billed ad they for some reason unknown to me sent someone out to collect on the same day instead of waiting for the future date as booked. Reached out to courier guy before this and got the corporate - speak "middle finger" from both Tyrese van Wyk and Norma Pila. The amount is small, but what the heck? I'm taking this personally. Dawid Erasmus Smit, listed as customer service manager, clearly has no controls in place to manage customer satisfaction and should be placed under performance management by his superiors.