Courier who does not collect far or near

On 4 April 2022 I received a call from 4 different courier guy hubs to pick up a parcel at Gemsforhealing outside of Brits at Losperfontein (Wolwekraal) arranged by 2 separate clients. (Calls were from *** and *** and *** and ***) regarding a parcel which must be picked up on 5 April. This parcel LOCK611975 was arranged by the client on 30-03-2022. Congratulations you took almost a week for this one. While talking to the afrikaans speaking child in your JHB hub, who said they did not know which 3rd party courier picks up on the outlaying Brits area, they finally discovered the 3rd party courier. While talking to this child I mentioned that there is 2 parcels for you to pick up, not just 1. He stated he does not have a waybill for LOCK621951 which was arranged by the client on 4 April. I said to him please check so that both parcels can be picked up at the same time. His answer was to talk to the driver when he arrives. So by this time I have done your job twice for parcels which I did not arrange, by the way.

On 5 April the 3rd party courier RWS arrived for the 1 parcel (LOCK611975). I took both parcels up to him and he phoned his office and spoke to chris who said he cant take the parcel since the COURIER GUY had not sent them the waybill yet. So the driver left parcel LOCK621951 behind.

On 12 April a courier guy driver phoned from Groblersdal to find directions to us. Finding out HE IS IN THE WRONG PROVINCE the parcel (Nicole Liebenberg LOCK621951) is yet again not picked up. BECAUSE YOUR COMPANY COULD NOT FIND OUT IN WHICH PROVINCE BRITS IS. During this period the client who arranged your non existent service is on my back because YOU did not show up for another week.

On 19 April the client (Nicole Liebenberg LOCK621951) demands a refund from us since- YOU - THE COURIER GUY HAD FAILED TO PICK UP HER PARCEL for the 3rd week in a row. Thus on 20 April we refunded her. MAKING US LOOSE MONEY, LOOSE A CLIENT AND LOOSE OUR REPUTATION because of your bad service.

AND LO AND BEHOLD on 21 April your 3rd party courier shows up to pick up the same parcel (Nicole Liebenberg LOCK621951) he left behind 3 WEEKS AGO. The same parcel which was already refunded to the client, because in 3 weeks you did not let her or us know what was going on.

And if that is not enough you send me a email on 22 April, for the 1st time in 3 WEEKS to enquire if the parcel was picked up. REALLY. No, the refunded parcel was not picked up and you and the person who arranged your non existent service can start talking to each other.

Is there anyone working at courier guy with a brain, because from our side you are FALSLY ADVERTISING A SERVICE WHICH YOU DO NOT PROVIDE.

AND I WILL BE CLOSING MY ACCOUNT WITH YOU, AND WILL ADVISE ALL OF MY CLIENTS NOT TO USE YOUR NON EXCISTENT SERVICE. WHICH BY THE WAY AVERAGE A MINIMUM OF 70 PARCELS BEING SENT FROM US IN A MONTH.

NOT SO BEST REGARDS GEMSFORHEALING