Courier service or a circus act?

Communication is excellent, but logistics (core business) sucks! Is this a courier service or a circus act? My parcel LD-YNFTYG was scheduled for delivery today. I gor an SMS to fetch it in 5 minutes. The driver handed me the parcel and asked for the PIN, which I gave to him. He then told me it was wrong. I showed him the SMS and he then said that he may have given me the wrong parcel. Which indeed was the case. Then an "easter egg" hunt ensued and no easter eggs or a ****y prize, I am sad to say. No apology - just an indication that he will call when he finds the parcel- Is this a professional service, a service or a lottery game?