Courier Guy - Sorry we lost your parcel and will do nothing about it. Goodbye

*** Waybill number RV7KTL

Parcel sent on 5 December 2024. Shows as delivered on Monday 9 December 2024 at 17h55

However, the parcel was never received by the person it was meant for as her company closes at 17h00.

First contacted Courier Guy on 11 December (REF: ***) 11/12/204 Received a reply from Henrico Koekemoer the same day to day they're investigating.

Queried again: 12 December 2024 12/12/24 Reply from Melanie Stevens requesting detailed list of contents of parcel Supp**** this.

Queried again: 13 December 2024 18/12/24: Reply from Henrico Koekemoer: "We regret to inform you that after our investigation it looks like the parcel went missing in transit can you please sent us a cost invoice for the contents of the parcel sorry for any inconvenience caused"

19/12/2024: Supp**** invoice with values of contents (with websites and suppliers invoices as proof of value)

28/12/24: Received this: This is an email to remind you that your request (#***) is pending and awaits your feedback.

06/01/2025: Requested update no reply

To date no reply since my last email dated 6 January 2025.

This was a gift for a friend fighting a terminal disease. I am absolutely disgusted with the lack of attention or even communication in this regard.

This is beyond shocking service.