Courier guy Port Elizabeth, NO Service!

This really angers me, I have been sitting at home waiting for my parcel the whe day, when I query it online, the reply was from the driver that nobody was home and my phone is off. That is a complete lie. I received goods from checkers sixty/60, like every day. I stay in a townhouse complex and the gate rings to my phone and there was nothing. I checked my phone history and no missed calls and no missed calls from the gate. So how was I not at home? Is nobody taking responsibility for this unprofessional service, this is really poor service from the Port Elizabeth branch and nobody is accountable for this unprofessional service!