COURIER GUY PATHETIC SERVICE

Would give a zero rating if it was allowed. Booked a collection with The Courier Guy on 19/05/2020 to collect 200kg of dog food from PE and deliver it to Coffee Bay. I was charged a ridiculously high amount as the destination is a "rural area". The parcel was collected on the same day, and sent to the East London Facility on 20/05/2020 morning. Since the 20/05/2020, the parcel has remained at the East London Facility and HAS NOT MOVED. Today ( 22/05/2020) i decided to query why there was apparently no movement on the delivery as it should have been delivered to the destination address by now. I initially phoned the PE branch to query what was going on and they advised me to contact the East London Facility directly as they only deliver to the area on MONDAYS. I then tried to contact the East London Facility to query. NO ANSWER. i then phoned the PE branch back to get an Area managers number. Phoned the Area Manager, NO ANSWER. I tried calling the HEAD OFFICE, NO ANSWER. I then tried calling the Area Manager again, and this time she answered, but told me she is driving so i must WATSAPP her the problem and she will get back to me. my concern is this...the parcel consists of dog food, which requires specific methods of storage. I don't know where my parcel is or how it is stored.

My complaint is as follows: 1) paid R1400 for a service which has not yet been carried out nor was i informed about a delivery date. 2) courier has decided when it is convenient for them to deliver (MONDAYS in the delivery area apparently) without notifying me of the delay in delivery 3) parcel which consists of 200kg dog food is sitting in a warehouse somewhere without me knowing of the current storage conditions. 4) East London does not answer their phone, and Area manager thinks we have time to sit around on watsapp chatting. 5) i am still unaware of anything regarding my query.