Courier Guy Middelburg - very disappointing!

I am very disappointed with the service received from The Courier Guy in Middelburg.

My parcel was delivered to the Cashbuild locker, but on two separate mornings I went to collect it and found the locker machine switched off and unavailable.

I contacted The Courier Guy via WhatsApp to report the issue and was informed that a note would be added requesting that the parcel be delivered to my home address instead. Based on this, I expected the parcel to be redelivered.

However, I later received a message advising that I would need to collect the parcel from the depot. When I queried why the agreed arrangement had changed, I was simply told to collect it from the depot and was given the depot's contact number, with no explanation as to why the promised home delivery was no longer an option.

My frustration is not only with the inconvenience of having to make multiple trips, but also with being told one thing and then being expected to accept a different outcome without any communication or explanation. Customers deserve clear communication and follow-through on commitments that are made.

Very disappointing service.