Courier Guy, exceptionally poor service

Courier Guy service is pathetic. I booked a parcel on PUDO on 25/11/2025 and it was supposed to be picked up on 26/11/2025.

At 9:53 on 26/11/2025, the Courier Guy Tracking page showed "Failed collection attempt".

Since 11:00 on 25/11/2025, I attempted to contact Courier Guy in Rustenburg on ***, but from 11:00 until 15:45 the phone just kept on ringing to a stage where it actually cuts off because it is not answered.

At 15:50 I decided to drive to the Courier Guy Kiosk and when I came there, I was informed that the reason for not being able to collect the parcel was that the parcel was not ready.

I immediately in the presence of the attendant of the Courier Guy kiosk, called the sender who informed us that the Courier Guy driver was not near his premises that day.

The attendant at the Courier Guy Kiosk attempted to call the driver on 3 attempts from 16:05 and his phone went straight to voicemail.

I was then given the number of the manager for the area where the parcel needs to be collected and no answer on his phone from 16:15 until 17:00 or this morning at 7:30.

For the past few months, parcels sent to me landed up on incorrect routes and was delayed because of that, one of them a critical document which I ended up driving to Pretoria to go and sign because of the document's importance.

Courier Guy's service was excellent in the past and has declined to such a level that I now rate them the worst courier company in South Africa.

If they really take their business serious, they will have to put a plan in place to improve on service delivery.