Courier Guy - Ermelo takes no accountability

When it comes to customer service, The Courier Guy - Ermelo needs to do some serious introspection. They delivered my parcel to the wrong address, then claimed that it was signed for by our company as their was a company stamp on. It was signed by someone from a different company with that company’s stamp on. Eventually, after realising their mistake, they apologized and stated that they would resolve the matter and retrieve my parcel. I called them three days in a row and each time they had a different excuse; eventually they suggested I consider filing a claim because they couldn't find the person who signed for the delivery and my parcel was obviously missing. I then contacted the company to which they delivered it and was assured they had it, so I went and got it myself. I have not heard from Courier Guy since, I guess they think the matter resolved itself. Still waiting for a call back from everyone who promised to get back to me in this regard.