Courier Guy *******!!!!

My parcel was collected by this useless company in KZN on the 28th of July 2025. As per their tracking portal, it arrived in Joburg at 06:11 on the 29th of July 2025. It should have reach the delivery city (Polokwane) by today.....but...... they have lost it!!!!! Nobody at Courier Guy can tell me where it is! So, we live in South Africa, the crime capital of the world......obviously its ******!