Courier Guy Bad Service

I went to the local hub The Courier Guy Crown Mines 1st Feb 2022 posted a parcel that had to be delivered that next day 2nd Feb 2022, as of now the parcel has not yet been delivered and the date is the 3rd Feb 2022. My work is delayed because of this error from Courier Guy, I never received a call to tell me that my parcel is delayed and when it will be delivered. I call now and they sending me from pillar to post. Overnight couriering is not a cheap service and I have paid quiet a lot of money for this as it was an urgent parcel. I am very disappointed as it is not the first time it has happened.