Courier Guy - "attempted" delivery for same-day-express delivery, terrible support response.

Fresh Amazon order attempted. Paid ~R70 extra for next day delivery. (Local Sameday Express (SAME) according to Courier Guy) Courier guy notified at 13:14 package is out for delivery from JHB to PTA. 17:02 I get and SMS that the delivery has failed, they will retry next business day. I was waiting at the office park's door. Office park has 24/7 security and reception for packages. Rather conveniently The Courier Guy's whatsapp line is unavailable after 17:00.... Now to try and get a refund on the extra costs I paid for express delivery....

Logged a ticket on courier guy's zendesk - only to get the following response: ------------ Pretoria OPS (The Courier Guy)

May 8, 2024, 18:15 GMT+2

please note driver sending the call log where he called you to deliver we only deliver until 5

------------ This is for "Service level: Local Sameday Express (SAME)" for a delivery Courier Guy indicated was out for delivery at 13:14 so it took them until exactly 17:00 and 17:02 to get to PTA Menlyn to "Attempt" a delivery while I was waiting for them. Then tell me they don't deliver after 5...

Goodluck to Amazon - Think they will still learn how p*ss poor SA's service delivery is... Will try a different delivery option next time.