Courier guy Alberton bad service

Friday 16 January 2026 I have called courier guy head office, spoke to 5 people different people so that they can solve my issue, I ended up being put through to Cedric that promised me to look into the issue and come with a solution, he advised me to call again on Saturday 17 January 2026. On Saturday I called only to be put through to Alberton courier guy the very same kiosk that I have a problem with and the very same people that told me that if I don't pay 900 my parcel will be taken to their legal department for what I'm not sure, I called again to look for Cedrick only to be told that they don't have a person named Cedrick, I gave my waybill number again still the girl I spoke to could not help, she put me through to another guy that advised me that Cedrick is not at work. It seems as if nobody knows nothing about courier guy procedures as when I ask them questions non of them can answer. All they know is that Alberton wants to charge me extra R900 for my parcel, they want me to pay for a quotation I did not request and agreed on. My parcel is still with Alberton courier guy which is a big inconvenience to me. Be careful when using Pudo as courier guy is looking at any chance to push their sales forgetting that every quotation must be agreed on before it can be actioned.