Courier Guy - A thieving Company with no accountability

On the 15th of December 2025, I deposited a parcel at the Chatsworth BP, Courier Guy locker service. I received an email on the 17th December, stating that the driver attempted to open the locker but it was offline and they will attempt the next day. This went on for a few days after which, Lunga Mbedu the operations manager informed me that only a technician can open the locker, which was arranged. I was also informed by Lunga that 5 customers have deposited parcels at the same locker and are awaiting their deliveries. After the technician opened the locker, I was informed that 2 out of 5 parcels was retrieved. My parcel was not retrieved. By Courier Guy own logic, that only a technician has the ability to open the locker, meaning neither the public or driver can open the locker, the only logical deduction would be that my parcel and the other 2 customers parcels were ****** by the technician. After a month's of going in circles with courier guy, mean me contacting them every working day, I was told by Lunga Mbedu that there's no footage at the locker, highly suspicious as well. And I was requested to send through a cost invoice for the goods for a claim to be processed. I was further requested by pudo support to complete a claim form with my I.D, cost invoice, images of goods, and bank confirmation letter. I also communicated with Barry Masondo, the senior manager for Pudo locker regarding this matter. Yesterday, 13th January 2926, I spoke to Lunga Mbedu would informed me that Barry copied him on an email whereby he sent the claims for approval to higher management. This morning, 14th January 2026, I received and email stating that the claim was not approved as the t's and c's don't cover lost or damaged goods and there's no insurance. My argument and frustration with this matter is that the goods were not lost nor damaged in transit, it was ****** by courier guy's employee. Under S A law there's not exemption for theft by companies or citizens. I gave seen multiple reviews and tik tok videos of customers goods being ****** in December by couriers guy. This company is absolving themselves from any responsibility and its business as normal, with employees as *******, with no accountability.