Continuous Incompetence

Yet another complaint with Pudo. I have threatened before that I won't be using their services if this continues. I have no choice but to now complain on Hello Peter and stop using their Services. Copied and pasted from last complaint :

"I really and honestly hate being a person who complains but I have had it with your Pudo service. I never used to have issues in the beginning, but with the locker to locker service, I seem to be having continuous issues due to incompetence.

This is literally about the 10th complaint I am now making with parcels that have been either lost, sent to the wrong place, incorrect pins given, pins sent to wrong numbers….. I run a small sideline business and have been using Pudo for over a year on a daily basis to send to my clients. Once again I have an unhappy client because she had not received a pin, I tracked her parcel and saw it had already been returned to the hub. Why? Because the pin was sent to the wrong number. HOW does this even happen? Here is my proof of booking and here is the tracking showing a completely different number where the pin was sent.

I am so fed up with having issue after issue with your services. I call the call centre, I send emails, and still the incompetence continues. This gives The Courier Guy and extremely bad name and I have actually had enough of complaining to your support team and call centre. I am now going to complain on Hello Peter in hopes that something can be done for management to rectify these errors and implement ways to make sure this is prevented in the future. I have had parcels go completely MISSING, get delivered to wrong addresses and lockers, HOW can you allow this to happen? On numerous occasions!

I am unfortunately now forced to move back to PAXI. Which is a lot more inconvenient for me and more expensive but I know that my parcels always reach the right destination without hassle."