Consequential loss not Covered

Had a parcel containing a contract SIM lossed by PUDO. Isaac sent claim forms instructing us to attach invoices of all Expenditure as a result of this loss. After an extended wait on 20-12-2022 a message was received from him indicating that the loss of 87.382Gb of data will not be covered nor the Petrol claim driving to the nearest Service provider for a Sim swop, only the cost of the sim which is 1c. This is because the Company Policy does not cater for consequential loss.

There is NO place on the PUDO App to take out Insurance for goods handled by them. It also took almost 3 weeks for them to pick up the new Sim and deliver it to me. This is UTTERLY UNACCEPTABLE behavior.