Completely ***********. Never again

We asked them, and paid, to collect a package at a game reserve near Britz on the 6th of October. By the 9th we called to find out where it is. The company said they could not find the package. We arranged for it to be at reception. We called the reserve and they confirmed that it was there. We confirmed they will pick it up on the 13th. again, we called the 15th and they said they could not find it. We confirmed the package was at the reception. We got hold of the branch manager and he assured us he will collect on the 20th. Again, NOTHING. We called him continually on the 22nd and he did not answer his phone. We called the reserve and were told that someone had called them and told them to send their driver with the package and drop it off at a pharmacy in Britz. at this point all we have is an invoice number for the payment. No waybill number and no way to find out where the package is. We called the head office in Johannesburg and eventually got hold of a manager there who started calling around and finding out where the package is. Eventually he said they will pick up the package at the pharmacy "Hopefully today" . The staff at the Britz branch were rude and unhelpful and put the phone down in our ears and the manager did not answer his phone. The only person who seemed to care was the manager at the head office. I am still waiting to see whether they have collected the package and what comes next......