Complaint with Courier Guy

Good day, I requested Courier Guy to courier my appliances (build in microwave and oven) from Cape town to East London. After couple of days after our communication and payment I then received an email stating that the dimensions I wrote on their form are wrong I need to pay R500 plus, I did as per their request. On the same day another email was sent by Courier Guy staff member (Ms Botha) letting me know that one of my contents is broken and that they are not held responsible for any broken goods because we sent to them at our own risk. She asked on the same email if they should continue with the courier. I then said yes, as these things were bought in Cape Town coming to East London, I have found no reason for them keep them.

Upon arrival of the contents I then noticed that the oven box in broken on top, I showed the driver, I signed and he left. I also told the driver about the frustration Courier Guy is putting me under. The driver and his assistant apologised as they did not even know where the stuff were coming from, they just requested by the depo to deliver. When I open the box, I learned that the oven has a dent underneath the box tear. I called the driver and informed him, he apologised.

My frustration drove me to call Courier Guy again regarding this. A lady called Mpho (if not mistaken) answered the phone I shared my experience with her, she referred me to Ms Botha whom she said she will have to escalate the matter to her bosses and get back to me, indeed she came back saying her bosses say there is nothing they can do.

My apologies for the essay. I am beyond angry and frustrated Hello Peter kindly intervene.

Mrs Yvonne Cingwane.