Complaint: Poor Service and Undelivered Parcel

I requested he drop it off at a nearby location, just 5 minutes from my house, but he refused. I even offered to meet him, he refused

To make matters worse, when I called this morning to enquire about the status of my parcel, the driver simply hung up on me. I'm still without my parcel and extremely dissatisfied with the experience.

I hope this will be resolved and I get my parcel as soon as possible because I need it , I paid for it