Complaint Against The Courier Guy – Damaged TV & Unacceptable Response

I am extremely frustrated with The Courier Guy's handling of my recent delivery.

I used their service to transport my TV from one house to another, trusting that they would handle it with care. However, upon arrival, my TV was damaged.

When I reached out to them, they dismissed my claim, stating that because the box had additional tape, the TV is now considered "second-hand electronics" and is not covered under their terms and conditions.

This is completely unfair! The fact remains that my TV was in their care, and it arrived damaged. If there was truly "no negligence or mishandling," as they claim, then why is my TV no longer in working condition?

Instead of taking responsibility, they only offered to refund the insurance surcharge—completely unacceptable given the extent of the damage. I paid for a service that failed me, and I expect proper accountability, not empty apologies and excuses.

The Courier Guy needs to take responsibility for their poor handling of my property and offer a fair resolution—whether that be a repair or a replacement. Their lack of accountability and dismissive response is incredibly disappointing.

I strongly advise others to think twice before using this service, as they clearly do not stand by their responsibility to transport items safely.